MyLink & Overdrive

Greetings HPL Team,

When new MyLink library cards are issued, the customer’s Overdrive account does not automatically convert over to the new library card number.  The merge has to be done manually by the Digital Strategies Help Desk, formerly known as the IT Help Desk.  They have the tool and permission to do it.  In order to merge the accounts, please email the HPL IT HelpDesk with the following information:

n  Old library card number

n  New library card number

n  Contact e-mail address

n  Name of customer                         

Please explain to the customer that the account will be active within 24 hours after the information has been transferred.  The Overdrive customer should use the new library card number to access the service after the merge has been completed.

Thanks!

Mary