HPL Telephone Etiquette Guidelines

1. Please use three part telephone greeting when answering public service telephones.

2. Using Cisco Phones to make a conference call

 Step 1: During a call, press the Confrn soft key (press More once and you should see it). This selects a new line and places the other party on hold.

Step 2: Place a call to the second number by using the dial pad as usual.

Step 3: When the call connects, press Confrn soft key again to add the original party to the conference call.

When the initiator of the call disconnects, the call is terminated.

This may be helpful when having staff meetings without all being in the same building.

3. Transferring an Incoming Call 

Step 1. Answer the call – do not put call on hold

Step 2: Press transfer soft key. This places the call on hold.

Step 3: Dial the number that the call will be transferred to.

Step 4: When the dialed number rings, wait for the party to answer so you can announce the call, and then press the Transfer soft key.

Step 5: If the party refuses the call, press Resume soft key to rejoin the original call

Step 6: Offer voice mail to the caller and press * and select Transfer key. The caller will be able to leave a message.

Please do not transfer call without waiting for the party on the other side to ensure someone is available to answer and to announce the call.

Thank you,

Shammi 

National Library Workers' Day Celebrations around Neighborhood Libraries

Suggestion Box

Hello,

I have added a Suggestion Box to the Suggestions page and the main page.  Feel free to share ideas that you have to improve Neighborhood Libraries, HPL, or even your location.  There is an option to publish the question or keep it private.  We will try to respond to comments as they come in.

Thanks!

Laurie

Revised Employee Guidebook Now Available Online

Hi 

The revised Employee Guidebook reflects policy changes and is easier to access, read and print. The Guidebook includes useful advice for city employment such as pay, time off, employee relations and benefits information, employment policy summaries and more.

 You can access the Guidebook any time from www.houstonhumanresources.org, or by clicking here.

Shammi

Temporary Closures in Neighborhood Libraries

Here is an update about temporary closing dates:

Lakewood Neighborhood library will be closing end of business on April 5th, 2014 for minor renovation and reopen early May 2014.

Hillendahl Neighborhood Library will be closing end of business April 12th, 2014 for roof repair and reopen early Summer 2014.

Jungman Neighborhood Library will closing end of business on May 31st, 2014 for renovation. It is expected to stay closed for about a year.

Frank Express remains closed for renovations and expected to reopen early Spring. At the moment we do not have an exact opening date.

Thank you,

Shammi Gill