LMS Reorganization

Good afternoon, HPL staff.

In the spirit of continuous process improvement, we have been through a tremendous amount of change in the Customer Experience during the last 11 months. One area in CE that has recently undergone a complete reorganization and workflow overhaul is the Library Materials Services (LMS) Division. The end result, which I am excited to share with all of you today, is a more nimble division that still performs most of the functions it has always done, but in a more efficient and timely manner.  Below are a few outcomes of the LMS reorganization:

·         Faster delivery of new items

o   Faster ordering of new titles and more predictable shipment sizes.

o   Shipments received are completely processed and ready for delivery to libraries within ten work hours of arrival, or approximately one work day (compared to three days in the past, with items that were not fully tagged when sent out)

o   All new items are RFID tagged and completely shelf ready for every HPL location before distribution.

·         Cross-functional work groups oversee processes from beginning to end.

o   Selection, Cataloging, and Ordering

o   Receiving, Processing and Distribution

o   Centralized Floating

o   Circulation Administration

·         Centralized Floating is LMS’s new service.

o   Easier, more responsive and more efficient way of dealing with “overflow.”

o   NL Float Hubs phased out and staff time made available for other tasks

o   Better management of the current collection

·         Increased efficiencies resulted in time savings and the reallocation of staff

o   Two staff members reassigned to new Centralized Floating service

o   Eight staff members reassigned to other Customer Experience units to alleviate shortages

The newly reorganized LMS Division Management Team:

·         Senior Manager of LMS: Fred Schumacher (832-393-1567)

·         Collection Acquisitions Manager: Pat Ogea (832-393-1608)

·         Collection Processing Manager: Gary Lackey (832-393-1591)

·         Collection Processing Line Leader: Chris Patrick  (832-393-1620)

·         Circulation Administration Manager: Esther Reyes (832-393-1605)

·         DEO Supervisor Angelia Rose (832-393-1577)

I have also attached a new Contact Guide to help guide you to the right person to help with whatever LMS-related questions you have since many job responsibilities have changed.  If you have a question that the contact sheet does not address I welcome and encourage you to contact Fred Schumacher or any member of the LMS team and they will be happy to assist you.

As always – if you have any questions about the LMS re-org or any topic, in general, please feel free to contact me at your convenience.

Thanks,

Michele