Flood Damaaged Items--Procedures

Fines and Fees:

• The Symphony system has been set to see 05/26-05/28 as closed dates for fines purposes.  No fines will accrue for those days.
• Fines that accrue for other overdue days are legitimate and should be collected.

Items damaged/lost as a result of the 05/25-26/2015 flood:

• Check in the item from the customer record.
• Check the item out to your locations 150526FLOOD agency record.
• Dispose of the damaged item.

Accounts in Collection:

• Items reported as flood damaged on accounts In Collection will not be forgiven.
• Charges remain owed on these accounts.
• Refer customers in collection with concerns about flood damaged items on their accounts to Circulation Administration.

Flood Damaged Item Discards:

• Look up your location’s Flood Damaged Item account:
• In Check Out, use the User Search Helper to look up the account using the following name: 150526FLOOD, then select the account with your agency’s acronym (ALI, CEN, BLU, etc.).
• Or look the account up by using the following pattern: 150526FLOOD- followed by the agency acronym, such as 150526FLOOD-ACR.
• Check the flood damaged item out to your location’s Flood Damaged Item account.
• Dispose of the flood damaged item.

Holds:

• Items set to expire from the Holds Shelf on 05/26 and 05/27 have been extended to 05/28.

If you have additional questions or concerns, please contact Circulation Administration at circinfo@hpl.lib.tx.us or at 832-393-2222 (choose option 3).