Greetings - Please review this important email below from Wendy and share with staff on the After-Hours call list. Please comment on this post or call your Team Leader/Extended Hours Coordinator if you have any question.
Thanks,
Shammi
Mike,
I talked with GSD Security, and I think we have found a procedure that will benefit Managers as well as GSD Security.
· When Hi-Tech calls and says there’s an alarm, they typically ask if they (Hi-Tech) should call HPD. The Manager should answer, “No. I will arrange for private security to investigate.” (HPD will always need the Manager to come out, and they charge the City for their visit.)
· Then hang up and call the GSD Security 24/7 line, 832-316-1944, to reach the Investigator-On-Call.
· The Investigator-On-Call will either investigate or contact the City’s security company on contract, Blackhawk, to drive out to the site and investigate.
· The Blackhawk person will then follow up with GSD Security regarding their findings. If something needs to be locked, GSD Security can lock it.
· If there appears to have been an actual break-in (a small percentage of the time), the Manager will get a call from GSD Security (NOT Hi-Tech) to come out and look to see if anything inside is disturbed/stolen. Either the Blackhawk contractor or the GSD Investigator-On-Call will remain on the site during all of this. The Manager will never be asked to be out there alone.
· If Hi-Tech calls again, tell them again that you’ve contacted the City’s security personnel and please do not send out HPD.
Wendy
Wendy Heger, AIA
Assistant Director for Planning & Facilities
Houston Public Library
(832) 393-1681
(281) 217-7960 mobile
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