Houston Housing Choice Voucher Program

Houston Public Library is supporting Houston Housing Authority/HHA with the Houston Housing Choice Voucher application program from  Monday, September 19th through Sunday, September 25th during normal hours of operation.  HHA anticipates receiving more than 100,000 housing voucher applications in 2016!  HHA will not disqualify an applicant if their application is incomplete. 

Our role is to keep doing what the HPL Team does best on a daily basis, and that is assisting customers!

·        Assist customers with sign up for a computer on the public service floor or in HPL’s computer labs

·        Assist customers in setting up an email account. Customers will receive an email confirmation from HHA; therefore customers do not need print confirmation. 

·        Assist customers in going to HPL’s homepage and finding the web card for Houston Housing Authority. There will be a link to the application website and a few sentences about what the program entails. 

·        HPL’s computer labs will be used to assist customers.  

Applicants will be asked standard biographical questions regarding the entire family (name, birthdates, social security numbers, etc.) as well as income, which can be estimated.  Please reassure applicants that if they do not have all the information that it is alright.  Since this is a pre-application process ,HHA will get the remainder of the information at a later time. The application will be mobile friendly and the Voucher website will be in four languages: English, Spanish, Vietnamese and Mandarin.

A training video featuring Michael Kelsch, Assistant Managing Director of  Houston Housing Authority, is available HPL’s Training Portal.  

Once again, thank you for helping area residents find affordable housing and discover or rediscover the excellent customer service provided by the HPL team!  If you have any questions or concerns, please do not hesitate to contact me.  

Best regards,

Mary Wagoner

832-393-2711