For Staff Development Day, each employee has the
opportunity to select which one of 3 breakout sessions they would like to attend. Complete
the survey and select the breakout session
that you are most interested in attending, and then select your second and
third choices. Selections must be completed (via the survey) by Tuesday, April 21st. *If you do not
make a selection, you will be placed in a session at random. Full
descriptions of the sessions are listed below.
o
Game of Tones: Getting Along at Work (Room
332AD)—We have learned about Customer Service, the HPL Way, but now it is
time to focus on making sure that we treat our colleagues as well as our
external customers. Professor Elizabeth Whalen will offer tips and lessons
for getting along with co-workers, improving relationships, reducing conflict,
using emotional intelligence, and bridging the generation gap.
o Speaker: Elizabeth
Whalen, Lecturer, University of Houston
o
Lost in Translation: Customers in Crisis
(Room 332 BE)—Libraries are one of the few places that are open to the
public; you don’t have to have money or a job or a house to use a
library. Library staff often find themselves at the frontlines of many
community issues and personal crises. A panel of experts from SEARCH,
Children’s Protective Services (CPS), and the United Way of Greater Houston
will provide expertise to prepare staff to deal with customers who are
troubled, homeless, mentally ill, addicted or abused to provide assistance
while also keeping other customers safe.
o Speakers: Charity
Dominguez, Community Outreach Team Lead, SEARCH Homeless Services;
Jeanette De Los Santos, Community Outreach Coordinator for United Way of
Greater Houston; and Ledra Johnson, External Relations, Children’s Protective
Services
o
Mission Possible: Be Your Own Spark (Room
332CF)—Libraries are becoming an innovative center in the community, but it
is not always easy to decide how to be creative and when to take those
calculated risks. We also let fear, lack of information, or the comfort of
our current situation hold us back from taking risks and moving ideas or plans
forward for innovation. This session will focus on empowering staff to let
their creativity flow while still following organizational guidelines.
o Speaker: Arquella
Hargrove, Business Coach and Trainer
Don’t forget to check Inside HPL for Staff Development
Day FAQs. They’ve been updated with information about training credits and parking options.
Sincerely,
Staff Development Day Committee
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