Password manager

Greetings - I am posting the email from HITS (Houston IT Services). Please ensure every staff person is enrolled into Password Manager. Once enrolled in this self serving solution, staff will not have to call IT to reset their MS Exchange passwords. The instructions are at the bottom of this email.

Thank you,

Shammi

From: HITS - Notification
Sent: Tuesday, July 29, 2014 9:20 AM
Subject: Password Manager

  

Attention City of Houston employees:

HITS recently launched a great new tool, Password Manager.   The Password Manager provides a simple, secure, self-service solution that enables end-users to reset forgotten passwords and unlock their accounts.  

40% of the calls into the HITS Customer Support Center are for password resets.  Providing employees the ability to reset their own passwords reduces the amount of time our Support Center employees spend on these calls and will greatly reduce wait times overall.

What does this mean for me?

Password Manager provides the ability to perform a self-service reset of your Windows network and Exchange passwords without having to contact the Help Desk.

HITS will add the ability to reset passwords for other applications at later dates (i.e. Kronos, HEAR, ESS, etc.).

Note: If you have “elevated privileges” (are able to change users’ passwords and modify users in Active Directory), you will not be able to complete the Enrollment at this time.

What do I need to do?

Please complete Enrollment into Password Manager by accessing the following link to create your Questions and Answers Profile.

Enrolling is easy and takes less than 5 minutes!

To access the new Password Manager website from your work area or from home:

Go to: http://passwordreset.houstontx.gov

1.      Enter your Username – six digit employee number with the “e” – use leading zeroes, if needed (i.e., e012345 or e123456).

2.      Enter your Location – the location should default to ‘HOUTX’.

3.      Enter the characters from the image, and ‘Click’ OK.

4.      ‘Click’ the My Questions and Answers Profile link.

5.      Enter your network password and choose ‘Next’.

6.      Select a Question, and enter an Answer for each drop-down box and choose ‘Next’.

7.      Questions and Answers Profile is successfully created.

Please contact the HITS Help Desk with any questions at 4-HITS or 832-394-HITS (Ext. 4487).