A customer at a Neighborhood Library requested to use a laptop and had his library card bar code scanned in his smart phone. A question came up if we accept that? I wanted to share Fred Schumacher's response in case this happens at your location.
We don’t have a policy in place currently, but we are working on
developing one. In this instance, it is okay, since we would hold his current ID at the desk while the laptop is checked out. Also, we would have confirmed that the account belonged to him and was
in good order before checking out the laptop. For others types of transactions
for customers with bar codes scanned into their smart phones, it would
be reasonable to ask to see ID for the moment.
Fred is working with a team to revise the policy to assist in these sorts of
situations.
Shammi
No comments:
Post a Comment