Tech Blog

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The Central Tech staff have been working hard at revising powerpoints and handouts.  Please take a look and provide feedback.

Thanks,

Laurie

SMART Goals Working Document

Hello,

I have finally been able to type up the SMART Goals we started last week.  Thanks to Patrick Atkins who created the Serials and Delivery ones.  Please use this link:  https://docs.google.com/document/d/1GZCfAroV0Js-GPkz4Eax3A7e42AbmnNoMsl8VVgw9cs/edit?usp=sharing to view the goals that we already have.  You can log on as nlmanagers@gmail.com and edit the document if you would like to change or add other goals.

Thanks,

Laurie

My Link--New library cards

Fred sent this today:

Greetings all.

Early next week, your unit will receive a box of the new HPL My Link cards Dr. Lawson announced.  Each new card set includes traditional wallet card, as well as a key tag and a re-attachable adhesive barcode label.  The barcode numbers will continue to be 14 digits long, but the 5 digit opening sequence will change from 22477 to 77422. 

You will begin issuing the new cards on 09/12/13.  When the card/key tag set is issued, the staff member will remove the adhesive label from the set and adhere it to the registration form in the space provided for the barcode.  For a preview of the new card/key tag sets and a brief demonstration of how to affix the adhesive barcode label to the registration form, click on the link and watch the video: https://sites.google.com/site/hplstafftraining/new-hpl-library-card

If you have any questions or concerns, please feel free to contact the Circulation Administration Department.  We will be glad to assist you in any way we are able.

Thanks.

Fred Schumacher

Circulation Administration Manager

Evanced instructions and reminders

Hello,

If you need the instructions for using Evanced, you can find it on the Resources page of the blog.  Thanks to Marcos Martinez for scanning them and sending them to me. 

Please make sure to enter your events so they can appear on the events page and on your individual location pages.  Veronica Davidson has asked if staff would please use the same language when adding programs.  Do a search for your program and see what others have don and use the same kind of names and descriptions.  This is especially important for the computer classes as some of those classes are called by many different names.

Let me know if you have any questions.

Thanks,

Laurie

5 month HEAR reviews for new staff

Hello,

I hope that managers are working on their 5 month reviews for staff who started 3/18 and 4/1.  If you did not input templates earlier, you will now be limited to 4 job duties and 4 behavioral factors.  Please look at the existing job duties and pick the most important ones.  You may also combine a few if you need to.

Thanks,

Laurie

Revised Comment Form

Hello,

There is a revised comment form in English and Spanish on the Intranet under Forms and Misc.  The new form includes a place for customers to put an email address as well as indicate how they would like to be contacted.  Please start to use the new form from here on out.

Also, please remember that the staff member that accepts the form should initial the form and indicate what he/she might have said in response to the customer and whether or not follow-up is needed.

English Form
Spanish Form

If you have any questions, please contact your Team Leader.

Thanks,

Laurie

ACA FAQs

Hello,

We have been conducting the first of the ACA trainings and have had some questions.  Suzy asked me to post them in case other people have had similar questions.

1.            For those who are disabled/handicapped will we be filling out applications for them?

•             We will never fill out applications for customers. Our role is to link them to the resources as we do for taxes, immigration, housing, etc.

2.            Will the navigator organizations be working with HPL or ever available at HPL? Who are the navigators specifically?

•             Navigators have not been identified as of yet. They are still going through the interview process to select them. Our (HPL's) role is not to be a liaison for the ACA or its navigators. We only provide access to computers and point the public to the resources. Customers will need to reach out to navigators or community helpers independently.  We can, however, point them to contact information for these various services.

3.            When will the resource list handout for staff to handout be available?

•             Our Communications Dept. is currently looking at what (if anything) we should produce in terms of collateral (resource lists, handouts, bookmarks, etc). We very well may receive these items from IMLS, so we are waiting for more information at this time.

4.            When will the paper application be available?

•             The official application will be available to all on October 1st.  That is all we know at this point. No new information has been released.

5.            Should we ever be typing anything for people on their applications, preliminary questionnaire?

•             We should only assist with access to computers and the official website if needed. We never assist with typing applications/questionnaires. We should never handle customer confidential information such as insurance information, bank account information, social security #, etc. This has always been a department rule of thumb.

6.            Should we be walking people through enrollment or questionnaires in Telephone Reference?

•             No, we will not function in this capacity. Again, we are only pointing customers to the official website and ACA resources.

7.     Can staff answer questions about benefits or partial benefits that customers may be eligible for? 
•     Staff should NOT provide customers with information about possible benefits.  Our role is to provide access to computers and point customers to the ACA resources on the official website.  Customers would need to complete the questionnaire and/or application in order to find out what benefits they qualify for 

 

8.  Will there be a link on our website to the available resources

•    Virtual Services is working on adding a link.  We will let you know when it is available.  For now it is always best to refer questions to www.healthcare.gov.  They have live chat and telephone numbers for people who have questions.
 

 
Let us know if the are other questions.

Thanks,

Laurie